Technical FAQ

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Are there any special requirements for my computer in order to run the game?

The recommended minimum system requires are as follows:

PC: Windows XP, Windows Vista (Windows 98/Me/2000/NT will not run the application)
Modem: 28.8K modem connection speed, at least 256 MB internet speed
Processor: Pentium 4
RAM: 512 mb
Sound Cards: required to hear the default sounds
Screen Resolution: 800x600 at 16-bit color
Browser: internet Explorer 6 or better
Disk Space: at 1 GB

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I downloaded and installed the software but when I try to launch the program I get the warning message "Failed to create empty document." What do I do?

It is likely that you are operating has older version of Internet Explorer. Our system requires 6 or above to operate. Use the following link to download the latest version of Internet Explorer.
http://www.microsoft.com/windows/Internet-explorer/default.aspx

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Why can't I log into the game?

If you are unable to log into the game, you may be operating behind a firewall that does not allow access to secure sites. An example of a secure site would be a bank where you can access your account information or credit card statement on line. Secure sites generally begin with "https" in the browser window. If you are operating behind a firewall, you need to talk to the administrator of your system about allowing you access to game.

For Windows XP the path to reach the files you must allow is: My computer/main hard drive with the c letter on it/program files/UB

For Windows Vista the path to reach the files you must allow is: My computer/main hard drive with the c letter on it/poker applications/UB

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When I try to log into the My Account area, I get a blank page, or page cannot be found.

This is most likely a browser setting problem or a firewall configuration done improperly. Please do the following:

Open Internet Explorer.
Click on tools-Internet Options.
You will see in the middle area "temporary internet files" click on settings. Make sure that anything but "never" is selected. (we suggest automatically) Click OK
Go back to the Internet options popup.
Click on the tab labeled "privacy" Click on Edit
Enter www.ub.net and click allow.

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Why do I sometimes experience a slow/interrupted connection?

There are a number of reasons you may experience this. The speed of your connection (dial-up, cable, DSL) plays a large part, although the speed of your computer plays a part as well. Delays can also occur if your Internet Service Provider (ISP) is having problems or experiencing heavy traffic.

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What happens if I'm disconnected from the Internet?

If you are disconnected during a hand, the software will automatically attempt to reconnect and return you to the table. If you return in time, you will find yourself in the same seat with the other players waiting for you to continue. Try to log out and then log back in to refresh the information.

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What happens if I get disconnected in the middle of a hand?

If you lose Internet connection, or have a problem with your computer, you will have at least 30 seconds to complete your turn. This time could increase, based on the number of players in the game, and whether or not it is your turn.

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What happens if a game "freezes"?

Transactions are posted to players' accounts at the completion of every hand. If a hand does not complete, for any reason, those players' accounts are restored as they were at the beginning of the hand.

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What can I do to reduce Internet delays?

You may wish to contact your Internet Service Provider (ISP) to find out if they are having problems or experiencing heavy traffic. They should also be able to tell you what the maximum connection speed you can have, and where on your computer you can view your "connection status." This will allow you to quickly identify if your ISP connection is affecting your connection.

The other option may be considering upgrading your modem speed. If your computer is operating on a 28.8K modem, you may want to purchase a 56K modem or switch to a high speed internet service such as cable or DSL.

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How do I activate the built-in sounds?

From the main screen on the game, click on 'options' located in the top of the game screen. Here you can turn animation and sounds off or on.

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The game screen is smaller than my full screen. How do I adjust it?

In your computer, click on Start>Settings>Control Panel Double click on 'display' (usually shows a picture of a monitor with a ruler next to it).

You will see different tabs such as background, screen saver, settings. Click on 'settings.' You will see on the right hand side a slide bar labeled 'screen area' or something similar. Use this slide bar to change the settings.

You may need to reboot your system for the change to take effect so you will want to close out any open applications before doing this.